Reference

How k9inr Handles Your Personal Data

At k9inr, we are clear about what data we collect from you, why we collect it, and how long we hold it — no vague clauses, no surprises.

Data collected only as neededNo third-party sale of your detailsEncrypted account storageUPI / Paytm / PhonePe transaction privacyRight to request your data
k9inr How k9inr Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about how your personal data is used, wish to request a copy of the information we hold, or want to ask us…

Email Privacy Request Send a written request to our privacy team at the address listed on k9inr.net.
Live Chat on Site Open the live chat window on k9inr.
Secure Account Portal Log in to your k9inr account, head to the Privacy section under Account Settings…
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every security measure we apply is designed around a single principle: your account data should be accessible to you and protected from everyone else.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytics cookies to improve site performance.

Account Security Measures

Passwords are hashed using industry-standard algorithms and are never stored in plain text.

Payment Data Handling

UPI, Paytm and PhonePe transaction records are encrypted at rest and in transit.

Data Retention Policy

Active account data is held for as long as your account remains open.

Third-Party Sharing Limits

We share data with third parties only where it is strictly required — for example, with payment processors like UPI…

Requesting Changes to Your Data

You can request a correction to any inaccurate personal detail by writing to our privacy team or using the Account…

What You Asked About Your Data at k9inr

The questions below cover the most common data and privacy queries we receive from account holders in India. If your question is not listed here, contact our privacy team via live chat or email and we will respond within 72 hours.

We collect your name, email address, date of birth, and the payment identifiers you register — such as your UPI VPA, Paytm mobile number, or PhonePe handle. We also log your device type, IP address, and session timestamps for security purposes.

Yes. Submit a data access request through the Privacy section in your account settings or email our privacy team. We will compile and send you a copy of all personal data we hold within 30 days of verifying your identity.

No. We do not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. Data is shared only with payment processors such as UPI networks and Paytm, or when required by Indian law.

Personal identifiers are deleted or anonymised within 90 days of account closure. Transactional records may be retained longer if Indian financial regulations require it, but they are no longer linked to a live profile after deletion.

Yes. All payment identifiers — including UPI VPAs and Paytm numbers — are encrypted at rest and in transit. Only masked versions of these details appear in your account history; no full identifiers are stored in plain text.

Log in and visit Account Settings, then select the Privacy section to submit a correction or deletion request. Alternatively, contact our privacy team by email or live chat. Verified requests are actioned within seven business days.

This policy applies to all accounts opened and accessed where local law permits. Availability and eligibility depend on applicable local regulations in your state or territory within India. If you are unsure, check the terms on k9inr.net.